Assessments

Human-led studies of how messaging apps are used across your teams — scoped engagements, not software licences.

Each engagement starts from the apps your people already open — WhatsApp Business labels, Telegram groups, internal chat rooms — and ends with maps and language managers can use. Pick the depth that matches the decision in front of you.

Two colleagues comparing notes during a messaging usage discussion

On-site & remote hybrid 3–5 weeks typical Fixed project fee

Messaging Usage Pattern Assessment

A fixed-scope reading of how your organisation writes, escalates, and goes quiet across messaging apps — delivered as maps, interview notes, and a decision briefing.

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Facilitator presenting channel findings to a small leadership group

Facilitated session Half day Session fee

Advisory briefing

A half-day session that turns assessment findings — or your own channel notes — into language managers can use for policy and coaching.

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Notebook and calendar used to plan a quarterly messaging review

Recurring review Quarterly visits Retainer

Pattern review retainer

Quarterly check-ins when messaging channels shift after a reorganisation, campaign season, or tool change.

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Small team gathered around a table during a facilitated clinic

Workshop 3 hours Session fee

Team channel clinic

A facilitated working session for squads who share inboxes and need clearer handoff rules across messaging apps.

Read the scope